Our Return Policy
At Arisent Trade, we strive to ensure customer satisfaction with our jute-based products. If you are not entirely satisfied with your purchase, our return policy provides guidelines for returning items.
1. Eligibility for Returns
• Items must be returned within 7 days of receiving the order.
• Products must be unused, undamaged, and in their original packaging.
• Returns must include the original receipt or proof of purchase.
2. Non-Returnable Items
• Custom-made or personalized products.
• Items marked as final sale.
• Products that have been used or altered in any way.
3. Return Process
• Contact our customer support team at sales@arisent.com to initiate a return.
• We will provide return instructions and a shipping address.
• Securely package the item and ship it using a trackable shipping service.
• Once received and inspected, we will process your refund or exchange.
4. Refund Policy
• Refunds will be processed within 7-10 business days after the returned item is received.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.
5. Exchanges
• Exchanges are available for defective or damaged items.
• If you need a different product, return the original item and place a new order.
6. Damaged or Incorrect Items
• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
• Provide photos of the item and packaging for a quicker resolution.
7. Shipping Costs for Returns
• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service to ensure the item is safely returned.
8. Changes to This Policy
• We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page with an updated revision date.
9. Contact Us
• For any questions or concerns, please reach out to us at sales@arisent.com.
Thank you for shopping with Arisent Trade!